Flygbolaget Wizzair samt Baltic Express Buss regler för paketresor.

Wizz Air använder strikt dessa regler:

- Rutten, tiden och flightdatum KAN ÄNDRAS upp senast upptill 3 timmar före avgång mot en flygändrings avgift. Om den tillgängliga taxan och skatter, avgifter och priset för det nya flygdatumet och tiden är högre än de för den ursprungliga flighten, måste mellanskillnaden betalas.
- Passagerarnamnet kan även ändras mot en namnändringsavgift.
- Alla priser och administrationsavgifter är EJ ÅTERBETALBARA.
- Antalet stolar som erbjuds till denna taxa är begränsade och kanske ej är tillgängliga på påföljande bokningar på denna eller andra flighter.
- Alla priser kan ändras fram till köpet.
- Incheckningen stänger 40 minuter före avgång. Passagerare som anmäler sig senare än 40 minuter före schemalagd avgångstid kommer ej att tillåtas ombordstigning och förlorar sin flygstol och inga återbetalningar görs.
- Passagerare tillåts att checka in maximalt 20 kilogram. Om vikten på det incheckade baggaget skulle överstiga 20 kilo tas en överviktsavgift ut som måste betalas på flygplatsen.
- Ett incheckat baggage för medföras utan kostnad. Ytterligare baggage måste checkas in mot en Baggageavgift, kostnaden gäller per väska och per flight. Antalet väskor du vill checka in måste anges och betalas under bokningsprocessen. Om ytterligare väskor betalas för senare, tillämpas en högre baggageavgift. Om en passagerare checkar in färre väskor än han betalt för, återbetalas ej baggageavgiften.

BOOKING

Making Reservations

Passengers can make reservations online (wizzair.com), through the Call Centre, via travel agents or at most airport ticketing desks. Passengers making reservations via the Call Centre shall pay an additional administration fee.
Wizz Air is a ticketless airline and in no cases issues tickets. Instead, passengers will be provided with a confirmation code at the time of the booking. This confirmation code must be provided at the check-in desk, together with a valid photo identification document, in order to obtain a boarding card. Depending on the mean of reservation, passengers obtain the confirmation code via e-mail (Internet booking), by post or by telephone (telephone booking via the Call Centre).

Onward flights

If you have booked an onward flight with Wizz Air, this represents a separate contract. Wizzair does not offer a connection flight service and therefore you will need to check-in with your luggage for each separate journey. No transfer of passenger or baggage will be provided. For this reason, we do not accept liability for any onward flight passengers may miss. We strongly advise you to allow sufficient time between the scheduled time of arrival of the incoming flight and the scheduled time of departure of the onward flight.

Passengers Unable to Fit in a Single Seat

Passengers unable to fit into a single seat for any reason are required to buy additional seating at the available adult fare.

Fares

Wizz Air offers one-way fares so there is no minimum or maximum stay requirement. The fare does not include taxes, fees and charges.

Payment

Wizz Air flights can be booked and paid online with a credit card or an embossed debit card. You can also book and pay at one of our partner travel agents, by bank transfer or cash in a bank branch (if booking is done by our call centre),and at airports’ ticket offices. For more details please read our how to book page.

Making changes to your reservation

a) Change of flight times and routing
Passengers can change their flights' date, time and routing online or via Call Centre or travel agents up to 3 hours prior to actual flight's scheduled departure time. You will be required to pay an administration fee and any difference in the total cost of the flight applicable at the time the change is made. If the available fare or the applicable taxes, fees or charges are lower for the new flight, no refund will be given.
b) Change of Passenger Name
The reservation is not transferable. The name can however be changed via Call Centre up to 3 hours before the scheduled time of departure. You will be required to pay a name change fee. The name change fee is charged per name changed, per sector.

Refunds

Fares and fees are non-refundable.
In case of death of an immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) of the passenger up to 30 days prior to the reserved flight's scheduled departure date, a refund may be made upon request submitted within 30 days of death provided that the death certificate is presented within 7 days of the refund request. The refund will be made in the form of cash. Only the fare and the taxes paid will be refunded.

Itinerary

An itinerary will be sent to the passenger’s email address when booking online. The itinerary includes details of booked flights and a confirmation code which uniquely identifies the booking.
Passengers booking through the Call Centre will receive an itinerary/receipt by e-mail free of charge; or by post for an extra mailing fee.
For passengers booking flights at a Travel Agency, the itinerary will be provided by the Travel Agent.

TRAVEL CONDITIONS

Check-in and Boarding

Check-in desks open 2 hours prior to departure and close strictly 40 minutes prior to departure. Passengers who present themselves later than 40 minutes prior to scheduled time of departure will not be accepted for carriage and will forfeit their seats. No refund will be given. Passengers with special requests or special needs should be present at check-in 2 hours prior to the scheduled time of departure or we may be unable to complete the check-in procedure in time to board that passenger.

Travel Documents

Wizz Air requires all passengers to provide necessary, valid travel documents at check-in and to comply with the requirements of the states flown from, through or into. Wizz Air will not be held liable for any subsequent associated costs should the passenger be refused entry to a country due to the lack of correct passport or visa

Seat Allocation

Wizz Air operates all aircrafts in single cabin configuration and does not provide assigned seats, so the sooner you check-in, the more likely you are to get a seat of your choice.

On-board Services

As a discount airline Wizz Air does not offer onboard meals. Passengers can purchase refreshments and snacks from our flight attendants.

Use of Electronic Equipment on Board:

Use of the following electronic devices is prohibited during the whole duration of the flight:
  • portable FM radio and television sets;
  • scanners;
  • cellular telephones;
  • remote-control appliances (including toys);
  • radio transmitters and receivers;
  • portable video sets;
  • CD-, minidisk- and CD-ROM players;
  • CB radios;
  • computer printers;
  • laser pointers.
The following electronic devices can only be used at cruising altitude:
  • laptop/portable computers;
  • computer games;
  • video cameras.
Use of the following electronic devices is permitted during the whole duration of the flight without any restriction:
  • heart pacemakers;
  • hearing aids;
  • implanted medical devices;
  • electronic nerve stimulators.

PASSENGERS WITH SPECIAL NEEDS

In addition to the high standard of service which Wizz Air is committed to providing to all its passengers, we offer extra attention to passengers with special needs. The policies and procedures applicable to each of these categories are covered in this section.

Pregnant women

Expectant mothers can be accepted up to the 34th week of pregnancy; thereafter they are refused travel. Wizz Air strongly recommends that passengers over the 28th week of pregnancy seek medical advice prior to travel. Wizz Air will not be responsible for any subsequent harm to the passenger or their unborn child.

Disabled passengers

Passengers shall be considered disabled when their physical, medical or mental condition requires individual attention (on embarking and disembarking, during flight, in an emergency evacuation, during ground handling) that is not normally extended to other passengers.
The Call Centre must be informed about the passenger's physical disability, reduced mobility, serious or contagious disease, and any other condition requiring medical care, on the day of reservation.
Wizz Air reserves the right to require a complete medical certificate concerning the passenger's condition and fitness to travel by air, containing explicit medical approval for carriage by air, in any of the cases mentioned above. Wizz Air may require qualified medical or nursing escort if necessary.
If these requirements are not met, Wizz Air will refuse the reservation.
In case Wizz Air is unable to provide the conditions set out in the medical certificate on the aircraft it operates, Wizz Air may refuse the reservation.
Disabled passengers shall be accepted for carriage in accordance with the following rules irrespective whether a medical certificate is needed or not. In case of doubt concerning the need for such medical clearance the ground staff should consult the Medical Advisor on duty.
The number of disabled passengers (persons with reduced mobility) accepted shall not exceed 10 per flight.
Disabled passengers, who are rendered incapable of caring for themselves and cannot use aircraft toilets alone, are to be accepted for carriage only when escorted by an able adult person.

Wheelchair Requests

Passengers requiring wheelchair assistance must advise the Call Centre before the day of booking.
Wheelchairs weighing more than 60 kgs (excluding battery) or wheelchairs powered by wet cell, spillable battery can not be accepted for travel
Dry cell, non spillable batteries can be accepted provided that the terminals are insulated to prevent accidental short circuits. The battery must be securely attached to the wheelchair.

Blind and Deaf Passengers

We provide Meet and Assistance Service, free of charge, to blind and deaf passengers. Request must be made via the Call Centre on the day of reservation.

Passengers Requiring Extra Oxygen

Wizz Air does not provide additional oxygen on board for medical cases. Passengers may carry their own oxygen provided Wizz Air receives a medical letter to confirm that the passenger is fit to travel by air and provided the passenger is accompanied by an escort.

DELAY, CANCELLATION AND CHANGE OF SCHEDULE

Delays

Should the departure of flights of 1500 kilometres or less be delayed by 2 hours or more and the departure of flights of more than 1500 kilometres be delayed by 3 hours or more you will be entitled to a meal voucher.
Should the delay exceed five hours, meal vouchers will be distributed again and you will be entitled to:
  • re-book onto another Wizz Air flight free of charge for travel within 3 months from the date of the delayed flight; or
  • cancel your original booking with a full refund (inclusive of all taxes and fees) on the affected flight and also on the return sector if applicable; or
  • cancel your original booking and receive a credit for the value of 120% of the affected flight and also of the return sector if applicable (excluding the payment handling fee and the call centre fee). This credit shall be used towards any Wizz Air flight within 6 months from the date of the delayed flight.
Should the delay be caused by force majeure we shall have no further liability to you.

Cancellations / Avbokning gällande dem delar i Polen som utflykterna, busshyran, restaurangerna, ej flyget och hotellet.

Skulle flyget bli inställt så att man får flytta på hela resan så ansvarar inte Baltic Express Buss för återbetalning av den del på hotell, restauranger, utflykter och annat som ingår i paket resan, dock så kommer Baltic Express Buss att återbetala allt som Baltic Express Buss kan få tillbaka eller avstå ifrån att betala förutom bokningsavgiften, 300 kr/person.
Skulle hela resan bli avbokad av kunden så återbetalas allt utom bokningsavgiften 300 kr per person om avbokningen sker senast 40 dagar innan avresan, gäller ej flyget.
Skulle delar eller hela resan avbokas senare än 40 dagar innan avresan men innan 14 dagar så återbetalas 50% av resan, gäller ej hotellet och flygbiljetterna.
Skulle hela resan eller delar av resan avbokas senare än 14 dagar innan avresan återbetalas inget.

Should we cancel your flight due to reasons within our control, you will be entitled to:
(i) re-book onto another Wizz Air flight, free of charge within 3 months from the date of the cancelled flight; or
(ii) cancel your seat and receive a full refund on the affected Wizz Air flight and on the return flight if applicable, inclusive of all taxes and fees; or
(iii) cancel your seat and receive a credit for the value of 120% of the affected Wizz Air flight and on the return sector if applicable (excluding the payment handling fee and the call centre fee). This credit shall be used towards any Wizz Air flight within 6 months from the date of the cancelled flight.
and
if you are not at the point of origin of your journey, we will arrange compensation towards the cost of overnight expenses when a receipt is provided (including hotel accommodation, breakfast, transfer to and from the hotel and messages sent from your hotel) to a maximum of EUR 70 per fare paying passenger;
and
compensation of
(i) EUR 250 for flights of 1500 kilometres or less if the delay in arrival at your place of destination is more than two hours;
(ii) EUR 400 for flights of more than 1500 kilometres if the delay in arrival at your place of destination is more than three hours.
(iii) If you are rebooked on another flight and the delay in arrival at your place of destination is less than 2 hours in case of flights of 1500 kilometres or less, or less than 3 hours in case of flight of more than 1500 kilometres, the amount of compensation will be reduced by 50%.
You will not be entitled to the compensation specified above if you are informed about the cancellation:
  • two weeks before the scheduled time of departure;
  • between two weeks and seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the scheduled time of departure and the arrival time is less than four hours after the scheduled time of arrival;
  • less than seven days before scheduled time of departure and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the scheduled time of departure and the arrival time is less than two hours after the scheduled time of arrival.
If we are unable to inform you through the contact provided in your reservation we will not pay you any compensation.
Should we cancel a flight for reasons outside of our control, you will be entitled to:
(i) re-book onto another Wizz Air flight, free of charge within 3 months from the date of cancelled flight; or
(ii) cancel your seat and receive a full refund on the affected Wizz Air flight and on the return flight if applicable, inclusive of all taxes and fees; or
(iii) cancel your seat and receive a credit for the value of the affected Wizz Air flight and on the return sector if applicable (excluding the payment handling fee and the call centre fee). This credit shall be used towards any Wizz Air flight within 6 months from the date of the cancelled flight.
and
if you are not at the point of origin of your journey, we will arrange compensation towards the cost of overnight expenses when a receipt is provided (including hotel accommodation, breakfast, transfer to and from the hotel and messages sent from your hotel) to a maximum of EUR70 per fare paying passenger;
Upon the occurrence of any of the events set out in this Article, except as otherwise provided in the Convention or in the applicable laws, the options outlined here are the sole remedies available to you, and we shall have no further liability to you.

www.balticexpressbuss.se